Case Studies

Vertical Expansion Strategy

Client Objective :

To understand the healthcare payments landscape and identify addressable market opportunities.

Outcome :

For a top 10 acquirer, developed a healthcare payments strategy that was focused on integrating payment solutions with value added resellers and creating strategic partnerships. As a result, the potential benefit was ~$400M in EBITDA and 7% lift in market share.

Corporate Strategy

Client Objective :

To transform the network operating business into a global business enterprise.

Outcome :

For a leading payments network, created a robust global operating strategy by identifying and aligning the organization's key strategic opportunities, assessing capabilities and gaps, prioritizing and developing actionable roadmap and sequencing which was later executed.

Product Strategy

Client Objective :

To develop the product concept and value proposition of a mobile point of sale solution.

Outcome :

For a top 10 payments company, defined a mobile point of sale product concept and value proposition, developed the operating model framework and go-to-market strategy that led to successful pilot launch and partnership selection. Assessed current sales and distribution strategies and developed actionable recommendations to achieve target market penetration.

Operating Model / Cost Reduction

Client Objective :

To identify opportunities that will lead to consistent margin improvements over the next 3-5 years.

Outcome :

For a top 10 acquirer and payment processor, assessed a global operation to identify margin improvement opportunities and areas to reduce wastes. In less than 2 weeks into the project, short-term wins of more than $2.5M was identified as a result of organizational model review. Longer term benefits of ~$20M was identified as a result of cost savings potential opportunities from refinement of location and sourcing strategies.

Customer Service Organization Assessment

Client Objective :

To identify man-hour saves for a rapidly growing customer service organization while improving service levels and automating processes.

Outcome :

For a leading acquirer, conducted current state assessments of a customer service operation resulting in opportunities to improve key performance metrics such as 12% reduction in abandon rates, significant improvement in first call resolution and 10% overall capacity gains.

Portfolio Management

Client Objective :

To identify hidden revenue opportunities and tools to help to improve overall portfolio management.

Outcome :

For premier merchant service provider, developing price optimization strategies, assist with re-pricing implementation, designing & implementing management reporting dashboards to help senior management monitor portfolio performances and drive strategic decisions across the business.

Merchant Processing Operation Assessment

Client Objective :

To identify gaps in electronic payments operating processes and recommend opportunities to improve data integrity, establish controls and streamline Treasury’s internal processes for merchant account servicing activities.

Outcome :

For publically traded global merchant with revenue of more than $20 billion per year, assessed the electronic payments processing infrastructure, streamlined third party vendor relationships, Treasury’s back-office management and identified opportunities to reduce payment processing costs and mitigate risk exposure due to control gaps.

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